Frequently Asked Questions
Everything you need to know about shopping with OAK + FORT.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that jewelry, beauty products, and sale items marked as 'Final Sale' cannot be returned or exchanged.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your items sooner. Processing time at our warehouse usually takes 1-2 business days.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at the checkout stage based on your shipping address.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Afterpay in select regions.
How do I determine my size?
We provide a detailed size guide on every product page to help you find the perfect fit. Since our styles range from oversized to slim-fit, we recommend checking the specific measurements and 'Fit' description for each garment.